Q20i Terms & Conditions – The Complete Guide

Important Notice: By registering or using an account on the q20i platform, you are deemed to have automatically accepted these Terms & Conditions. If you do not agree to these terms, please do not use our platform. For any questions, contact our support team.

1 General Terms

Q20i is an international-standard online gaming and Sports Betting platform serving Bangladesh and select regions. These Terms & Conditions govern the legal relationship between q20i and its members.

• To use the q20i platform, you must be at least 18 years of age or above the legal age requirement applicable in your country.
• By using q20i, you acknowledge that you are doing so for personal use and at your own financial responsibility.
• You confirm that online gaming is legally permitted in your country.
• Q20i reserves the right to modify its Terms & Conditions at any time. Members will be informed of any such changes.
• Each person may register only one account. Creating multiple accounts will result in all associated accounts being suspended.

2 Account Registration & Verification

To register as a member of q20i, you must provide accurate and truthful information. Providing false details may result in account termination and forfeiture of deposited funds.

• During registration, you must accurately provide your full name, date of birth, mobile number, and email address.
• A national ID card, passport, or driving licence may be required for identity verification (KYC).
• Account verification may be required before any financial transactions can be processed.
• You are responsible for keeping your account password secure. Do not share your password with anyone.
• If you suspect unauthorised access to your account, please notify our support team immediately.

3 Payment, Deposit & Withdrawal Policy

Q20i supports all major payment methods available in Bangladesh. Find out more about our transaction policy below:

• Minimum Deposit: The minimum amount per deposit is ৳200 BDT.
• Minimum Withdrawal: The minimum withdrawal amount is ৳500 BDT.
• Processing Time: Deposits are typically instant, and withdrawals are processed within 1–24 hours.
• Withdrawals will only be sent to verified payment accounts.
• In the case of suspicious transactions, q20i reserves the right to place payments on hold until an investigation is completed.
• If money laundering or fraud is established, the account will be terminated and legal action will be taken.

4 Bonus & Promotion Terms

Q20i offers a variety of bonuses and promotions. Each bonus comes with specific terms and conditions that must be fulfilled.

• Welcome Bonus: New members are eligible for a bonus on their first deposit. The applicable wagering requirements must be met before any withdrawal of this bonus.
• Wagering Requirement: Each bonus comes with specific turnover requirements, which are clearly communicated at the time the bonus is issued.
• Two bonuses cannot be used simultaneously while one is still active.
• Bonus abuse — such as claiming bonuses from multiple accounts — is strictly prohibited.
• Q20i reserves the right to modify or cancel any bonus at any time.
• Free spins and cashback bonuses are subject to their own individual terms.

5 Responsible Gaming Policy

Q20i is firmly committed to responsible gaming. We want our members to treat gaming as a form of entertainment, not an addiction.

• Deposit Limit: You can set your own daily, weekly, or monthly deposit limits at any time.
• Self-Exclusion: If you feel you need a break from gaming, you can temporarily suspend your account for a set period of time.
• Reality Check: You can receive notifications about how much time and money you are spending per session.
• Use of the platform by anyone under the age of 18 is strictly prohibited.
• If you feel you may have a gaming problem, please reach out to our support team.

6 Prohibited Activities

The following activities are strictly prohibited on the q20i platform and will result in account termination and legal action:

• Creating or operating multiple accounts.
• Manipulating or abusing the bonus system.
• Using automated bots or software to play games.
• Accessing or attempting to hack another user's account.
• Engaging in money laundering or transactions involving illegal funds.
• Exploiting system vulnerabilities or attempting to hack the platform.
• Creating or operating an account using false information.

7 Privacy & Data Protection

Q20i places the highest importance on the privacy of your personal information. We never sell or share your data with third parties.

• Your information is used solely for service delivery and legal compliance purposes.
• All data is stored on encrypted servers.
• You may request to view, correct, or delete your personal information at any time.
• For more details, visit our Privacy Policy View page.

8 Account Closure & Suspension Policy

Q20i reserves the right to temporarily or permanently close an account under the following circumstances:

• In the event of a breach of the Terms & Conditions.
• Evidence of suspicious or fraudulent activity is found.
• In accordance with a court order or government directive.
• Extended period of account inactivity.

You may also request account closure at any time. Please withdraw any remaining valid balance before your account is closed.

9 Dispute Resolution Process

If you have a concern or complaint, please follow the steps below:

• Step 1: First, reach out to us via live chat or email to report the issue.
• Step 2: Our team will review your complaint within 48 hours.
• Step 3: If the issue remains unresolved, it will be escalated to our senior department.
• All disputes will be handled impartially and in accordance with applicable law.

10 Changes to Terms & Their Effective Date

Q20i reserves the right to update these Terms & Conditions at any time. Members will be notified of any changes via email or through the platform.

• Continued use of the platform following any update will be deemed acceptance of the revised terms.
• If you do not agree with the updated terms, you may request to close your account.
• The English version of these Terms & Conditions is authoritative. In the event of any dispute, it shall be considered final.