Q20i Privacy Policy – Your Data, Our Responsibility

Welcome to the Privacy Policy of q20i (https://q20i.app). This policy explains what information we collect when you use our platform, how we use it, and the steps we take to protect your privacy.

By creating an account or using the q20i platform, you are deemed to have agreed to this Privacy Policy. We may update this policy from time to time, so we encourage you to review it regularly.

Q20i collects your information in several ways. The three main methods are outlined below:

We only collect the data that is genuinely necessary to deliver our services. Collecting unnecessary information goes against our principles.

Q20i uses your data for the following purposes:

• Account Management: To facilitate registration, login, and identity verification.
• Service Delivery: To process gaming, betting, and payment transactions.
• Customer Service: To promptly address your complaints and queries.
• Promotional Communications: To send you personalised offers and bonus information based on your preferences (you can opt out at any time).
• Security & Fraud Prevention: To detect and prevent suspicious activity.
• Legal Obligations: To comply with applicable laws and fulfil regulatory requirements.
• Platform Development: To analyse data and enhance your experience on our platform.

Q20i never sells your personal data. However, in certain circumstances, limited information may be shared with trusted third parties:

• Payment Processors: Necessary information is shared with payment gateways such as bKash, Nagad, and Rocket to process transactions.
• Game Provider: Gaming session data may be shared with our partner game providers.
• Legal Authorities: Information may be disclosed in compliance with a court order or government directive.
• Security Audits: Limited data sharing with specialist fraud prevention agencies.

All third parties are bound by confidentiality agreements with us and are prohibited from using your information for any purpose beyond what has been specified.

Q20i uses cookies and similar technologies on its website. Cookies are small text files stored on your device.

• Essential Cookies: Essential for login sessions and security. These cannot be disabled.
• Functional Cookies: Used to remember your preferences, such as language and theme.
• Analytics Cookies: Used to understand which pages are most visited — data is anonymised.
• Marketing Cookies: Helps display relevant promotions. You can opt out at any time.

Q20i has implemented the highest technical measures to protect your data. Our security framework includes:

• 256-bit SSL Encryption: Industry-standard encryption is applied to all data transfers.
• Password Hashing: Your password is never stored in plain text — only an encrypted hash is retained.
• Two-Factor Authentication (2FA): You can add an extra layer of security to your account.
• Regular Security Testing: Our systems are regularly audited by independent third-party experts.
• Suspicious Login Detection: Unusual login attempts automatically trigger an account lock and an alert is sent to you.
• Data Backup: Your data is regularly backed up to secure servers.

Please keep in mind, however, that no one can guarantee absolute security on the internet. It is important to keep your password safe and exercise caution when using public Wi-Fi.

As a q20i member, you have the following rights over your own data:

To exercise any of the rights listed above, support@q20i.appto email us. We aim to respond within 48 business hours.

Q20i strictly prohibits anyone under 18 from using the platform. We do not knowingly collect any information from minors.

• Age verification is carried out at the time of registration.
• If there is any doubt, a government-issued ID may be requested as proof of age.
• If we become aware that data has been collected from a minor, it will be deleted immediately and the associated account will be closed.
• If a parent or guardian has concerns about their child's account, please contact our support team immediately.

We retain your data only for as long as it is necessary to provide our services or as required by legal obligations.

For any questions, concerns, or complaints regarding this Privacy Policy, please get in touch with us:

• Email: support@q20i.app
• Live Chat: Log in to the platform and chat with us directly
• Help Centre: help-center Go to Page

Our privacy team is always ready to answer any questions you may have. Any updates to this Privacy Policy will be reflected on this page, and members will be notified directly of any significant changes.