Q20i FAQ — answers to all your questions
You'll find the answers right here

No. q20i only allows one account per person. Attempting to create multiple accounts may result in all of them being permanently closed. If you're having trouble with an existing account, please contact our Help Center contact us.

Login page Click the "Forgot Password?" link, enter your registered mobile number, receive an OTP, and set a new password. The entire process takes under 2 minutes.

You can usually start playing right after registering. However, KYC verification may be required before withdrawing above a certain amount or accessing promotional benefits. Simply upload a photo of your National ID or passport to complete it.

To close your account, please contact our support team. As part of our responsible gaming commitment, you can request a temporary break (self-exclusion) or permanent account closure. For more information, Responsible Gaming Page here.

q20i supports the most popular payment methods in Bangladesh:

• BKash (fastest)
• Nagad
• Rocket
• Debit & Credit Cards
• Bank Transfer

For more details, visit our Payment Page here.

Deposits start from as low as ৳100 BDT and can be made via any mobile banking service in Bangladesh. Maximum limits may vary depending on your payment method and account level. For specific limit details, Payment Page here.

Most withdrawals are processed within 15 minutes to 24 hours. bKash and Nagad are generally the fastest. Your first withdrawal may require KYC verification, which can take a little extra time.

Start by refreshing the page and waiting a few minutes. If it still doesn't appear, contact our Help Center Contact us and we'll get it sorted quickly.

q20i does not charge any transaction fees. However, your mobile banking provider or card issuer may apply their own fees. Please check with your payment provider for accurate details.

On q20i Registration and your welcome bonus will be credited to your account automatically upon your first deposit. You can receive up to 100% bonus on your first deposit. For full terms and conditions, visit Promotions Page here.

Our Voucher Page you'll receive an active code. Enter it in the designated field during registration or deposit. If the code is valid, the bonus will be applied automatically.

Each bonus comes with specific wagering requirements. Typically, you must wager the bonus amount a set number of times before withdrawing. Full terms and conditions for each offer can be found Promotions page there.

At set intervals (typically weekly), a percentage of your net losses is returned to your account as cashback. It's credited directly to your balance and generally comes with no additional conditions.

q20i offers a massive game library, including:

• Slots (1,000+)
• Live Casino (Baccarat, Roulette, Blackjack, Poker)
• Sports Betting (Cricket, Football, Tennis, Badminton)
• E-Sports Betting
• Fishing Games & Arcade

View all games Popular Games Page Visit us.

Yes, all games on q20i are sourced from established, licensed game providers. They use RNG (Random Number Generator) technology to ensure every outcome is completely random and fair, with regular audits carried out by independent third parties.

After logging in, go to the Sports section. Browse live matches, pick your preferred team or player, and enter your stake. Odds update in real time during live matches. To learn more, Sports Events Page here.

Absolutely! The entire q20i platform is mobile-friendly. You can play directly in your browser on both Android and iOS devices — no separate app download required for a full mobile experience.

Yes, q20i uses SSL (256-bit) encryption to keep all data secure. Your personal information is never sold or shared with third parties. For more details, please see our Privacy Policy Read more.

Please immediately Support Team Contact us and we'll temporarily lock your account while we investigate. You should also change the passwords for your email and mobile number right away.

q20i takes responsible gaming seriously. We provide:

• Deposit Limit Settings
• Session Time Limit
• Self-Exclusion Option
• Gaming History Review

For more details, Responsible Gaming Page here.

Go to your account settings and enable two-step verification under the Security section. You'll receive an OTP on your mobile each time you log in, making your account significantly more secure.

Ways to get in touch with us:

• Live Chat (fastest — available 24/7)
• Email: support@q20i.app
• Help Center: Help Center Page

Our Bangla-speaking support team is available 24 hours a day, 7 days a week.

Live chat responses typically take 2–5 minutes. Email support provides detailed replies within 24 hours. For urgent matters, live chat is your best option.

Report any complaint or issue to our support team. Please provide your account ID and a clear description of the problem. We'll review your complaint and get back to you within 48 hours.

Our complete Terms & Conditions page for full details. We recommend reading the terms and conditions before registering and before claiming any bonus.